Water Damage Claims

By: AJ (Anne Johnson)

Hot water heaters blow, dishwasher hoses break, pipes freeze & burst. Water is everywhere….what do you do??? Time is of the essence in water damage claims. It is very important to act promptly. Water can do substantial damage in a very short period of time. Even clean water can generate mildew and other bacterial growth.

Ø Be careful of electrical shocks. Remove as much excess water as possible by mopping and blotting. DO NOT use your regular household vacuum cleaner to remove water. Ø Maintain normal room temperature; above 68 degrees. Open windows in cool weather to speed the drying process. In hot weather switch on air conditioning (if it is safe). Ø Place aluminum foil under the legs of furniture. Ø Remove pictures & art objects that may absorb moisture. Ø Turn on exhaust fans in the kitchen & bathroom to help remove moisture. DO NOT switch on any ceiling fixture or fans if the ceiling is wet. Ø DO NOT use TV’s, radios, computers or any electrical appliance while standing on wet carpets or floors, particularly concrete or tile floors; or any appliance that has been water soaked. Ø Open drawers and cabinets (but do not force) for quicker drying. Remove contents if damp. IMMEDIATELY call us to report the loss if it is during normal business hours. If after hours, call a fire and water restoration company (there are many listed in the yellow pages). Most of them have a 24 hour emergency response. These companies have the expertise and equipment needed to minimize the damage. However, some restoration companies may require you to pay your deductible up front, so be prepared. You can then report the loss to us the next business day so we can notify your carrier.